Currently the "Mystery Shopper” is one of the most popular services among those applying for services provided by ACT. Within the past two years, the number of clients requesting our "Mystery Shopper” services has increased four fold, a statistic which affirms the high value placed on this service by local businesses.

The "Mystery Shopper”, which is considered to be the most accurate barometer for evaluating service quality, evaluates services provided by company personnel according to such parameters as politeness, attentiveness, sales skills, and knowledge of products. Along with services, the company environment, the internal and external look of the offices, cleanliness and comfort are also evaluated within the frames of this type of study.

"Mystery Shopper” has also been successfully applied to scrutinize competitors. In utilizing our services you will find reliable and sometimes exclusive information about the products, services, prices and marketing activities provided by competitors, which can help you elaborate a more effective and competitive strategy.