When evaluating service quality, the environment in which the consumer finds him/herself upon entering the company space is no less important than the service itself. ACT’s "Mystery Shoppers” are trained to observe a number of important visual features displayed by both personnel and the office to ensure that you know exactly:

• How well your personnel meet your requirements
• What the interior and exterior of the office are like
• How comfortable the environment offered to consumers is
• What creates discomfort and how it can be overcome