Information about the products and services provided by a competing company is in no way confidential and, at first glance, it seems that it should not be that difficult to acquire. In reality, however, to do this effectively, a quantity of skilled observers and qualified arrangements are required, and along with material resources factors such as time consumption must be considered as well. With this in mind, ACT offers its professional "Mystery Shopper” services to help you observe your competitors. ACT offers reliable, systematically updated and structured information about your competitors including:

• What products and services they offer
• What extra benefits they offer to consumers
• What prices they charge
• What interior layout and equipment they have in place